Refund Policy
We want you to be 100% satisfied. If you face any technical issues, here is our transparent refund policy.
Eligibility
You can request a refund within 7 days of your initial purchase if the product is fundamentally not working as described and our technical team is unable to resolve the issue for your environment.
Non-refundable Situations
Because digital goods cannot be physically returned once downloaded, refunds cannot be granted simply due to a change of mind or lack of basic server compatibility where product requirements were clearly stated.
How to Request a Refund
Contact our support team directly at support@jhxpro.shop with your Order Number (#DH...), error logs or screenshots, and description of the issue.
Processing Time
Approved refund requests are disbursed back to the original funding account (bKash / Nagad / Rocket) within 3 to 7 business days.